NGO Admin FAQ
Role: NGO Admin
Portal: NGO portal
| Question | Answer |
|---|---|
| Where do I start to get an overview of the portal? | Open NGO Portal Overview, then use NGO Dashboard for performance data. |
| My dashboard shows little data — is something wrong? | New NGOs see limited data until at least one company voting period has closed with votes for your campaigns. This is normal. |
| Can I edit a campaign after it has been published? | Yes. Open the campaign and click Edit. Changes apply immediately. |
| Where do I check incoming payments? | Go to NGO → Payments. See NGO Payments. |
| The Reports tab in my campaign is empty — is it broken? | No. The Reports tab is a placeholder for a feature that is coming soon. It does not currently contain data. |
| The wrong NGO profile is showing — what do I do? | If you manage more than one NGO, switch organization with the selector at the top of the Profile page. If the NGO you expect isn't listed, contact Actnation support to check your account assignment. |
| Can I change our logo, organization name or CVR number? | No. These fields are read-only for NGO admins. Send a request through Profile → Help and the Actnation team will update them. See what NGO admins can and cannot change. |
| Can I change our bank details? | Not in the portal. Send a request through Profile → Help. |
| What can I edit myself on our profile? | The About Us description and the Contact phone number and website. You can also manage company restrictions. |
| Can I delete a campaign? | No. Archive it instead. It's then hidden from employees, and you can reactivate it later. |
| Can I add a new cause category (Campaign Topic)? | No. You choose topics from Actnation's list. To suggest a new one, contact Actnation through Profile → Help. |
| How do I restrict a specific company from seeing my campaigns? | Go to NGO → Profile → Restrictions and add the company by name or CVR number. This also deletes that company's employees' active votes for your campaigns and cancels their pending payroll donations and subscriptions to you. Removing the restriction doesn't restore them. |
| Do company admins see the same payment data I see? | No. Company admins see their outbound payment records; you see the same transactions as incoming payments. Both views reflect the same underlying payment lifecycle. |