NGO Payments
Role: NGO Admin
Portal: NGO portal
Prerequisites: You have NGO admin access. Your NGO has received at least one donation payment.
Purpose
The Payments page shows all incoming donation payments from companies, their current status, and supporting documents. Payments can come from either a completed Corporate Giving voting period or a Payroll Giving company's monthly payroll run — both appear together in the same list, with no separate filter for the source today.
How to track payments
- Go to NGO → Payments.
- Use the status tabs to filter by: Pending, Sent, Completed, or Failed.
- Search by company name or use pagination to navigate.
- Review each row: company name, creation date, status, and amount.
- Use the export action to open the payment document (PDF) in an in-page preview. Close the preview to return to the payment list.
Payment status meanings
| Status | What it means |
|---|---|
| Pending | The payment has been created but not yet transmitted to Mastercard. |
| Sent | The payment file has been submitted to Mastercard for processing. |
| Completed | Funds have been confirmed as transferred to your bank account. |
| Failed | There was an issue processing the payment. Contact the company finance admin or Actnation support. |
Troubleshooting
| Problem | What to do |
|---|---|
| No payment rows appear | The source company voting period or monthly payroll run may not have completed yet. Check with your company contact. |
| The export PDF does not open | Refresh the page and open the preview again. If the preview reports an invalid URL, contact Actnation support. |
| A payment shows as Failed | Contact the company's finance admin and Actnation support to investigate. |