Authentication & Access Errors
| Error code | What it means | What to do |
|---|---|---|
USER_NOT_FOUND | Your account does not exist in the system. | Verify your email is registered. Ask your admin to check account provisioning. |
USER_UNAUTHORIZED | Your account lacks permission for this action. | Verify your role and permissions with your company admin. |
INVALID_ENCRYPTED_ID | Your invitation link token is malformed. | Re-open the original invitation email and click the link again. |
IMPERSONATION_SESSION_EXPIRED | A support session timed out (30-minute limit). | A platform admin must start a new session. |