Payroll & Finance Errors

Error code	What it means	What to do
PAYROLL_SYSTEM_NOT_FOUND	No payroll system configured.	Set up the payroll integration in Company → Integrations.
COMPANY_PAYROLL_SYSTEM_NOT_FOUND	Company has no payroll system connection on record.	Complete the payroll connection request flow from Company → Settings.
PAYROLL_RUN_NOT_FOUND	Payroll run record not found.	Verify the run ID or check payroll history.
PAYROLL_RUN_ALREADY_IN_PROGRESS	A payroll run is already in progress.	Wait for the current run to complete before starting another.
MANUAL_PAYROLL_RUN_ALREADY_IN_PROGRESS	A manually triggered payroll run is already in progress.	Wait for the current manual run to finish before starting another.
ZENEGY_PAYROLL_RUN_ALREADY_IN_PROGRESS	A Zenegy-triggered payroll run is already in progress.	Wait for the current Zenegy run to finish before starting another.
PAYROLL_RUN_COOLDOWN_PERIOD_ACTIVE	Payroll run cooldown is active.	Wait for the cooldown period to expire before retrying.
PAYROLL_RUN_DONATIONS_NOT_FOUND	No company employee has made a donation.	Wait until a company employee has made a donation.
PAYROLL_RUN_UNAUTHORIZED	The user triggering the payroll run is not authorized to do so for this company.	Sign in with a company administrator account.
PAYROLL_EMPLOYEE_NOT_FOUND	Payroll employee record not found.	Verify the employee exists in the payroll system.
PAYROLL_EMPLOYEE_ALREADY_DEACTIVATED	Payroll employee is already deactivated.	No further action needed — employee is already inactive.
PAYROLL_EMPLOYEE_EMAIL_ALREADY_EXISTS	Another payroll employee already uses this email address.	Use a different email, or check for a duplicate employee record.
PAYROLL_EMPLOYEE_CPR_INVALID_LENGTH	The employee's personal ID (CPR) field has an invalid length.	Enter a valid 10-digit Danish CPR number.
PAYROLL_EMPLOYEE_ZENEGY_UID_NOT_FOUND	The employee's Zenegy UID could not be matched.	Verify the employee exists in Zenegy and re-sync.
PAYROLL_EMPLOYEE_MANUALLY_DEACTIVATED	The employee was deactivated manually and won't be reactivated automatically by the next payroll sync.	Reactivate the employee manually from Company → Employees if this was unintended.
PAYROLL_EMPLOYEE_NAME_INVALID / PAYROLL_EMPLOYEE_NAME_INVALID_LENGTH	Employee name is missing or too long in the source data.	Correct the name in Zenegy or your CSV file and re-sync.
PAYROLL_EMPLOYEE_NUMBER_INVALID / PAYROLL_EMPLOYEE_NUMBER_INVALID_LENGTH	Employee number is missing or the wrong length in the source data.	Correct the employee number in Zenegy or your CSV file and re-sync.
PAYROLL_EMPLOYEE_CPR_INVALID	Employee CPR number fails format validation.	Correct the employee's CPR number in the source system and re-sync.
PAYROLL_EMPLOYEE_EMAIL_INVALID / PAYROLL_EMPLOYEE_EMAIL_INVALID_LENGTH	Employee email is missing, malformed, or too long.	Correct the email address in the source system and re-sync.
PAYROLL_SYSTEM_NAME_INVALID / PAYROLL_SYSTEM_NAME_INVALID_LENGTH	Payroll system name is missing or invalid during connection setup.	Re-enter the payroll system name and try again.
REQUESTED_PAYROLL_CONNECTION_KEY_INVALID	The payroll connection request link has expired or is invalid.	Ask your company admin to send a new connection request.
EMPLOYEE_MONTHLY_BALANCE_NOT_FOUND	No monthly balance record exists for this employee yet.	Wait for the next scheduled monthly balance run, or use Create Monthly Balances (Fixed Yearly Contribution companies).
EMPLOYEE_MONTHLY_BALANCE_INVALID	The employee's monthly balance amount is invalid.	Contact Actnation support to investigate the balance calculation.
EMPLOYEE_MONTHLY_BUDGET_INVALID	The configured monthly budget amount is invalid.	Check your Fixed Yearly Contribution or Employee Monthly Limit setting in Giving Mode Configuration.
EMPLOYEE_MONTHLY_AUTOMATIC_ALLOCATED_AMOUNT_INVALID	The automatically allocated monthly amount for an employee is invalid.	Contact Actnation support to investigate the allocation.
CAMPAIGN_SUBSCRIPTION_NOT_FOUND	The employee's donation subscription could not be found.	Verify the subscription still exists in My Donations; it may have been cancelled.
CAMPAIGN_SUBSCRIPTION_AMOUNT_INVALID	The subscription amount entered is invalid.	Enter a valid positive donation amount and try again.
FINANCE_SYSTEM_NOT_FOUND	No finance system configured.	Set up the finance integration in Company → Integrations.
COMPANY_FINANCE_SYSTEM_NOT_FOUND	Company has no finance system connection on record.	Complete the finance connection request flow from Company → Settings.
FINANCE_INVOICE_NOT_FOUND	Finance invoice not found.	Verify the invoice exists in the finance system.
COMPANY_ALREADY_HAS_PAYROLL_CONNECTION	A payroll connection already exists for this company.	Remove the existing connection before requesting a new one.
COMPANY_ALREADY_HAS_FINANCE_CONNECTION	A finance connection already exists.	Remove the existing connection before adding a new one.
COMPANY_ALREADY_HAS_FINANCE_CONNECTION_REQUEST	A finance connection request is already pending for this company.	Wait for the pending request to be confirmed, or cancel it before submitting a new one.
FINANCE_CONNECTION_REQUEST_INVALID_ACCESS	Finance connection request is invalid.	Verify the connection key and retry.
PAYROLL_CONNECTION_REQUEST_INVALID_ACCESS	Payroll connection request is invalid.	Verify the connection key and retry.
REQUESTED_PAYROLL_CONNECTION_FROM_EMAIL_INVALID_LENGTH	The requested contact email for a payroll connection is too long or too short.	Enter a valid email address for the requested contact.
REQUESTED_FINANCE_CONNECTION_FROM_EMAIL_INVALID_LENGTH	The requested contact email for a finance connection is too long or too short.	Enter a valid email address for the requested contact.
COMPANY_PAYROLL_EMPLOYEES_DOCUMENT_INVALID_LENGTH	The uploaded payroll employees document's storage path is an invalid length.	Re-upload the CSV file — this usually indicates a corrupted or unusually named upload.
COMPANY_PAYROLL_EMPLOYEES_DOCUMENT_ORIGINAL_FILE_NAME_INVALID_LENGTH	The uploaded file's original file name is too long or empty.	Rename the file to a reasonable length and re-upload.
COMPANY_PAYROLL_EMPLOYEES_DOCUMENT_PATH_NOT_FOUND	The uploaded payroll employees document could not be found in storage.	Re-upload the CSV file and try again.
ZENEGY_DEDUCTION_NOT_FOUND	Zenegy deduction not found.	Check the deduction configuration in Zenegy.
ZENEGY_ORGANIZATION_ADMIN_MISSING	Zenegy organisation admin is missing.	Assign an organisation admin in Zenegy before syncing.
ZENEGY_ORGANIZATION_ADMIN_MISSING_ONBOARDING	Zenegy organisation admin is missing during onboarding.	Assign an organisation admin in Zenegy before completing onboarding.
COMPANY_ZENEGY_CONNECTION_NOT_PRESENT	Company has no active Zenegy connection.	Connect Zenegy from Company → Integrations before continuing.